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[Privacy
Statement] [Security]
[Returns, Refunds &Complaints] [Cancellation
Of Order] [Collection]
[Method of Payment] [VAT and the
Cost of Goods] [Glass & Guarantees]
[If You Cannot Find a Product] [Out of Stock Items]
[International Shipping] [About
Us]
Privacy Statement
Aurora believes that electronic privacy is crucial
to the ongoing success of the Internet as a service and as a commercial
and entertainment medium.
Our policy is to keep the details we collect completely
confidential. We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully in accordance
with the Data Protection Act 1998.
Under no circumstances will we pass your details to
a third party.
The details collected are:
- Your name
- Address
- Phone number
- E-mail address
- Credit/Debit Card Details
and any other details you wish to enter whilst ordering.
This is to ensure that we send the goods to the correct delivery address,
to collect the funds owed to Aurora and to provide an excellent service.
No other information is collected by the site or us. We do not collect
sensitive information without your specific consent. Credit card (copy)
slips are placed in a secured safe, at the end of each transaction.
We will only use the personal data to contact you
if there is a problem with an order, in accordance with the Data Protection
Act 1998.
The personal data we hold should be accurate and up
to date. If you wish, you can see what information we keep about you.
Please contact us by e-mail and we will copy the details direct from the
database and send it to you by first class post. Any inaccuracies or alterations
you advise us of will be changed automatically. Please e-mail us if you
wish to have your details removed - this then will be done immediately.
The personal information we keep will be held securely
in accordance with our internal security policy and the law.
Aurora will not disclose any individually identifiable
information about its users to any third party.
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Security Assurances
This is a secured site. When you enter your personal
details (on the ordering detail page only) the padlock should be present
at the bottom of your browser. This means the site is secured.
The site is secured by SSL (Secure Socket Layer).
Aurora does not disclose information to third parties. Cookies are used
on the site to keep track of the shopping basket contents. We will only
use the personal data to contact you if (and only then) there is a problem
with an order you have submitted - in accordance with the Data Protection
Act 1998.
The only data we retain is: name, address, phone number
and e-mail address to enable us to send your order to the right address.
The personal information we keep will be held securely
in accordance with our internal security policy and the law.
Janet Donald is responsible for all security and privacy
matters.
Janet’s telephone number for all related matters
is 05600 498552. Alternatively you may contact her via e-mail:
or write to her at:
Aurora
Unit 12, Honley Business Centre
New Mill Road
Honley
Holmfirth, HD9 6QB
West Yorkshire
UK
Telephone Calls: If you know that the phone call is
going to be somewhat lengthy and feel concerned please let us know and
we call you back to avoid undue expense.
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Returns, Refunds and
Complaints
If you have any problems please phone, write or e-mail
Aurora.
We will endeavour to sort out a problem within 5 days
of receiving the complaint.
Please report non-delivery after ten 10 days of placing
the order. IT MUST BE before 30 days if delivery/non-delivery is within
the UK.
If an item needs replacing please phone or e-mail,
within 30 days of receiving the goods, so we can make arrangements.
If the goods are faulty, damaged or different from
those ordered, please contact us within 30 days of you receiving the order.
We will replace the goods free of charge including postage, or give a
full refund (if preferred) - within 30 days. It is important that you
return the goods for you to receive a replacement or refund.
Because of the risk factor glass broken in transit
will be refunded but we do charge postage costs for returns. See ‘Glass
and Guarantees’,
If the goods are ordered in error we will refund the
goods in full, if sent back within 30 days of your receiving the order,
but we will charge postage costs.
The address for returns:
Aurora
Unit 12, Honley Business Centre
New Mill Road
Honley
Holmfirth, HD9 6QB
West Yorkshire
UK
If convenient you are welcome to visit the shop during
trading hours. Please see About Us for details.
Complaints are handled on a one to one basis by phone
or e-mail, even by post if a reply is not urgent, and we will try to come
to a satisfactory conclusion within 5 days of the complaint, keeping you
up to date on progress. All complaints will remain confidential and fair.
This does not affect your statutory rights.
Telephone Calls: If you know that the phone call is
going to be somewhat lengthy and feel concerned please let us know and
we call you back to avoid undue expense.
Important: Aurora has the right to assume that the order
has progressed to completion if you have not contacted us within the given
number of days stated above. You will not have the automatic right of
a refund or replacement.
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Cancellation Of
Order
An order may be cancelled without reason within 7
days of receiving the order.
Payment for the goods will be refunded within 30 days
of notice of the cancellation and following receipt of the goods by Aurora.
The customer is required to pay the cost of returning the goods. The
amount to be mutually agreed. This does not affect your statutory rights.
The address for returns is:
Aurora
Unit 12, Honley Business Centre
New Mill Road
Honley
Holmfirth, HD9 6QB
West Yorkshire
UK
Important: If you contact us after the given number
of days above, Aurora has the right assume that the order has progressed
to completion. You will not have the automatic right of a refund.
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Collecting
Your Order
If you have indicated that you wish to collect your
order from the shop we will contact you by email letting you know the
date from which your order will be ready for collection.
We will take payment, either by Credit Card, Cheque
or Cash, when you collect your order.
The address for collection is:
Aurora
Unit 12, Honley Business Centre
New Mill Road
Honley
Holmfirth, HD9 6QB
West Yorkshire
UK
Trading Hours are: 1000 to 1730 hours Monday to Thursday
1000 to 1600 Friday
Saturday and Sunday Closed
Free Parking
Telephone: ++44 (0)5600 498552
Fax: ++44 (0)5600 498553
Email: janet@aurorashopping.com
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Method of Payment
The preferred method of payment is either by cheque
or by Credit/Debit Card.
Paying By Cheque
Please make cheques payable to Aurora. The address
to send your cheque is:-
Aurora
Unit 12, Honley Business Centre
New Mill Road
Honley
Holmfirth
West Yorkshire
HD9 6QB
UK
Your order will not be dispatched until your cheque
arrives at the above address..
Paying By Credit/Debit Card
We take most major credit/debit cards.
You will be advised by e-mail of the amount to be
charged. Your payment will be processed once
the goods have been dispatched. Do not forget to provide the Security Number (last 3 digits on the back of the card), Start Date and Issue Number (if provided).
Credit Card Fraud: Aurora has the right to check that
the given card is registered at the address provided. If there are any
discrepancies we will e-mail you to make alternative arrangements.
Paying By Cash
We do not accept cash payments for any orders by mail.
Cash is acceptable in the shop along with cheques and credit/debit cards..
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VAT and the Cost
of Goods
All items are subject to VAT at 17.5% which is included
in the prices shown on this site. Exceptions at ZERO VAT are Literature,
Kombucha Culture & Nutrient, Teas and other miscellaneous
items which may be added to our catalogue at a later date and indicated
as such. If you have any problems or queries please call us on 05600 498552
or e-mail.
Postage is not included in the cost of goods as shown
on this site. All goods sold to customers in the UK and Northern Ireland
are charged £2.95 postage regardless of weight and invoice value.
International Customers will be contacted by e-mail,
following packaging and weighing, with the cost of postage according to
Royal Mail prices. The order is then kept on hold until we receive confirmation.
Goods sold remain the property of Aurora until paid
for in full, under UK law.
On receipt of payment we can then forward you the
goods. They do not accept errors and omissions. Cost prices fluctuate
and so are subject to change. We will e-mail if an item ordered has been
subject to a price increase. This does not affect your statutory rights.
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Glass & Guarantees
Sending glass by mail can be a risky process; sometimes
it does break! WE DO NOT RECOMMEND SENDING GLASS BY MAIL ORDER.
Our contracts with Parcel Force and other carriers do
not offer a guarantee for glass goods broken during transit (very few carrier
companies have such guarantees for glass). However, in the event of broken
glass we will refund the cost of the glass goods but the customer is requested
to pay for the cost of shipping the goods back to us. You can have the
broken goods replaced or a full refund. In order to receive a refund or
replacement please contact us within 15 working days of receiving the
goods.
We always endeavour to pack glass to the best of our
ability and ensure that the goods at the time of packing are fit for the
purpose for which they were intended (Ref: Sale of Goods Act 1979). If
you require any further details please call 05600 498552 or e-mail us.
We will be happy to help.
Arranging for your own carrier to pick up the goods
from our shop is always an alternative option. This does not affect your
statutory rights.
Important: Aurora has the right assume that the order has progressed to
completion if you have not contacted us within the given number of days
stated above. You will not have the automatic right of a refund or replacement.
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If You Cannot Find
a Product
Please try product search at the top of the page to
help you find what you are looking for.
We try to keep every product line fully stocked but
if there is a particular item you are looking for which is similar to
items we usually stock, we will try our best to get hold of it for you.
Please phone, e-mail or fax your requirements and
we will see what we can do!
Telephone Calls: If you know that the phone call is
going to be lengthy and feel concerned please let us know and we call
you back to avoid undue expense.
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Out of Stock Items
If a particular item is out of stock we will endeavour
to place a ‘Temporarily Out of Stock’ sign on the item as soon
as possible. However, if too late, and with your permission, we will contact
you by e-mail - highly recommended contact method for orders of a single
item e.g. Teapot. Alternatively you will be informed on your invoice or
by letter.
Aurora does not replace out of stock items with products
we consider similar and of the same quality unless specifically requested
to do so.
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International
Shipping Details
All orders received for international shipping will
be packed, then weighed, after which we will e-mail you the price for
shipping the order. You will then be requested to confirm the order and
the shipping price in order for us to forward your goods. This method
therefore avoids the after effects of reading a surprisingly large invoice.
The preferred method of payment is by credit card
as conversion is automatic.
ALL GOODS WILL BE INVOICED AND PAID FOR IN POUNDS
STERLING.
PLEASE NOTE THAT FOR ALL ORDERS DELIVERED OUTSIDE
THE UK YOU, THE RECIPIENT, WILL BE RESPONSIBLE FOR ALL IMPORT DUTIES AND
LOCAL TAXES INCURRED.
YOU, THE RECIPIENT, ARE ALSO RESPONSIBLE FOR CHECKING
[strongly recommended] THAT THE GOODS ARE LAWFULLY ALLOWED IN YOUR COUNTRY.
AURORA IS NOT AND WILL NOT BE HELD RESPONSIBLE FOR
BREAKING ANY INTERNATIONAL LAWS. IF THE GOODS ARE CONFISCATED BY CUSTOMS
YOU, THE RECIPIENT, ARE TOTALLY RESPONSIBLE.
International shipping prices are for the most part
according the Royal Mail Small Packet service. However this may vary depending
on the size, weight and urgency of the order.
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About Us
A very small and insignificant Aurora few years ago
specialised only in leaf teas and coffees supplying just a few shops in
the UK as a wholesaler.
Our superb quality teas were to be the reason for
our purchasing the beautiful Yixing Teapots - it seemed only fair to provide
a teapot of equal quality! They complement each other in a very fine way.
Kombucha made an appearance in our lives at about
the same time as the Yixing Teapots. Kombucha has been drunk in China
and the Far East for a few thousand years and research into our teas revealed
that tea was used in making Kombucha. Now what better teas to make Kombucha
with.... Then, of course, finding the best equipment was necessary.
Coffees were included solely because it seemed appropriate,
then the coffee and tea making equipment followed. Herbal teas came in
later.
Kombucha is very popular in Europe which is where
we source the equipment. Whilst researching this we found sauerkraut,
cheese making, butter making, rumtopf and other contintental kitchen craft
equipment. These we order in approximately 6 times a year.
The hair and skin care is our latest and (equally)
finest product of all. Very few companies in the UK make such products
without any petrochemicals whatsoever. If there are any, they’re
expensive. Yet there are so many of us desperate to ease the constant
skin irritations caused by modern day skin care products. We turned to
Sweden and found the answer. Excellent products and easily affordable.
We don’t charge a fortune for the packaging (as you will see!).
So we set up shop in Holmfirth, West Yorkshire (Last
of the Summer Wine Country) in December 2000.
We update the website on a weekly basis (exceptions
are holidays and high days!).
Trading Hours are:
1000 to 1730 Monday to Thursday
1000 to 1600 Friday
Saturday and Sunday Closed
Tel: ++44 (0)5600 498552
Fax: ++44 (0)5600 498553
Email:
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